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Sales-101 echter Test & Sales-101 sicherlich-zu-bestehen & Sales-101 Testguide

Salesforce Sales-101 ist eine der wichtigsten Zertifizierungsprüfungen. Im EchteFrage bearbeiten die IT-Experten durch ihre langjährige Erfahrungen und professionellen IT-Know-how Lernmaterialien, um den Kandidaten zu helfen, die Sales-101 Zertifizierung erfolgreich zu bestehen. Mit den Lernmaterialien von EchteFrage können Sie 100% die Salesforce Sales-101 Prüfung bestehen. Außerdem bieten wir Ihnen auch einen einjährigen kostenlosen Update-Service.

Salesforce Sales-101 Prüfungsplan:

Thema
Einzelheiten

Thema 1

Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.

Thema 2

Customer Success: This section of the exam measures skills of Sales Representatives and explains post-sales actions, order booking, and fulfillment. It also reviews the customer journey after the sale and evaluates the realized versus expected value to ensure satisfaction and retention.

Thema 3

Customer Engagement:This section of the exam measures skills of Sales Representatives and focuses on building credibility through thought leadership, using multiple touchpoints to generate interest, and aligning solutions with customer needs. It also highlights the importance of nurturing relationships and driving product adoption for maximum value.

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Salesforce Certified Sales Foundations Sales-101 Prüfungsfragen mit Lösungen (Q76-Q81):

76. Frage
A sales representative proposes an engagement solution that works seamlessly across all media to a customer.
Which strategy supports the solution?

A. Multi-channel
B. Social networks
C. Two-way dialogue

Antwort: A

Begründung:
Multi-channel is the strategy that supports an engagement solution that works seamlessly across all media.
Multi-channel means using different communication channels (such as email, phone, social media, web chat, etc.) to reach and interact with customers and prospects. Multi-channel helps to increase customersatisfaction, loyalty, and retention by providing them with convenience, choice, and consistency.References:https://www.
salesforce.com/resources/articles/multichannel-marketing/#multichannel-marketing-definition

77. Frage
A sales representative is aware of an upcoming end-of-contract period for a key customer.
How should the sales repadapt their sales activities to address this change?

A. Proactively engage with the customer to renew orexpand the contract.
B. Wait for the contract to expire before engaging with the customer.
C. Focus on finding new customers to replace the potentially last contract.

Antwort: A

Begründung:
Proactively engaging with the customer to renew or expand the contract is how the sales rep should adapt their sales activities to address the upcoming end-of-contract period for a key customer. Proactively engaging means reaching out to the customer before the contract expires, and initiating a conversation about their satisfaction, needs, and goals. This helps to build trust and loyalty, demonstrate value and differentiation, and identify opportunities to renew or upsell thecontract.References:https://www.salesforce.com/resources/articles
/account-management/#account-management-renewals

78. Frage
How can the sales rep work with marketing to improve the health of their pipeline?

A. Broaden the scope of the prospect profile.
B. Expand the number of channels to reach more prospects.
C. Focus on behaviors and attributes that define a quality lead.

Antwort: C

Begründung:
Focusing on behaviors and attributes that define a quality lead is a way that the sales rep can work with marketing to improve the health of their pipeline. A quality lead is a prospect who has shown interest in the product, has a need or problem that the product can solve, has the authority and budget to make a purchase decision, and is ready to buy within a reasonable time frame. Focusing on quality leads helps to increase conversion rates, reduce salescycles, and optimize resources.References:https://www.salesforce.com/resources
/articles/lead-generation/#lead-generation-strategies

79. Frage
A company is struggling to acquire new customers. After careful analysis, it realizes its value proposition is not resonating with potential customers, so it develops a new value proposition.
Which metric should the company use to track the effectiveness of the new value proposition?

A. Lead conversion rate
B. Customer satisfaction score
C. Lead quality score

Antwort: A

Begründung:
Lead conversion rate is a metric that the company should use to track the effectiveness of the new value proposition. A value proposition is a statement that summarizes how the product can solve the customer's problems, fulfill their needs, and provide them with benefits that outweigh the costs. Lead conversion rate is a measure ofhow many leads (prospects who have shown interest in the product) become customers (prospects who have bought the product). Lead conversion rate helps to evaluate how well the value proposition resonates with potential customers and influences their purchase decisions.References:https://www.salesforce.
com/resources/articles/value-proposition/#value-proposition-metrics

80. Frage
A sales representative presented a solution and overcame the objections, but the prospect is still not completely ready to commit. The sales rep suspects the prospect is unsure about the product and will want to return it. The sales rep decides to let the prospect try out the product for a predetermined period.
Which type of close was chosen?

A. Puppy Dog
B. Summary
C. Assumptive

Antwort: A

Begründung:
A puppy dog close is a sales technique that involves letting the prospect try out the product or service for a limited time, hoping that they will fall in love with it and buy it. This type of close is often used for products thathave a high emotional appeal, such as cars, jewelry, or pets. The sales representative in this scenario chose a puppy dog close because they suspected the prospect was unsure about the product and wanted to give them a chance to experience its benefits firsthand. References:
* Cert Prep: Salesforce Certified Sales Representative, Unit 5: Close the Deal
* [Sales Rep Training], Unit 2:Close the Deal
* Salesforce Certified Sales Representative Exam Guide, Section 5: Closing Deals

81. Frage
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