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Exam 820-605 Questions Fee & Dumps 820-605 Questions

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Cisco 820-605 is an examination that measures the knowledge and skills of candidates in managing customer success in the technology industry. 820-605 exam is designed to test the proficiency of candidates in the areas of customer success principles, practices, and metrics. Passing 820-605 exam is a key step towards becoming a certified Cisco Customer Success Manager.

Cisco 820-605 Exam covers a variety of topics related to customer success management, including customer lifecycle management, customer value realization, adoption, expansion, and renewal. 820-605 Exam also covers topics such as customer success metrics, customer success technology, and customer success operations. 820-605 exam is designed to test the candidate's knowledge in these areas, as well as their ability to apply this knowledge in real-world scenarios.

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Cisco Customer Success Manager Sample Questions (Q112-Q117):

NEW QUESTION # 112
Which scenario represents a use case expand opportunity?

A. solution management team adds headcount
B. usage KPIs are on target entering the fourth quarter
C. endpoint security solution extended to cover data center servers in addition to laptops
D. supplementary training sessions are organized on existing features

Answer: C

Explanation:
Expanding an endpoint security solution to cover additional assets like data center servers represents a use case expansion opportunity. This scenario indicates that the customer is extending the scope of their current solution to cover more of their infrastructure. References: Expansion opportunity identification techniques that look for scenarios where the application of a solution is broadened to new areas within the customer's environment.

NEW QUESTION # 113
Which two activities support Customer Success planning? (Choose two.)

A. service delivery program management
B. service ticket tracking
C. KPI tracking
D. quality control
E. adoption barrier identification

Answer: A,E

NEW QUESTION # 114
A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

A. Speak the internal contacts to understand the customer's priorities and sentiment.
B. Engage with the account team to understand the expansion opportunities.
C. Perform a deep analysis of all the sales orders to the past 24 months.
D. Document customer's current technical escalations.

Answer: D

NEW QUESTION # 115
From a Customer Success perspective, why should the customer's health be monitored?

A. to provide the opportunity to address any changes in the customer's experience around the solution
B. to give the customer valuable insight so they can automatically renew critical services on time
C. to identify unused licenses so they can be addressed via a service improvement plan
D. to directly enable renewals

Answer: D

NEW QUESTION # 116
Drag and Drop Question
The customer wants to increase the utilization of their video conferencing system.
Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:

NEW QUESTION # 117
......

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